Frequently Asked Questions

• What payment forms do you accept?
  Prison checks, personal checks, credit cards, money orders.
• Do you maintain a fully-stocked inventory?
  Yes.
• What is your refund policy?
  100% refund within 30 days of receipt of order.
• How soon will package be shipped?
  Packages will be shipped once a week.
• How long will it take for the package to arrive?*
  Generally, package will arrive within 3-5 business days after shipment.
• Do you offer any oils not on website?
  Our website includes all New York DOC-approved oils, and other religious items.
• Which religious populations do you provide products for?
  Muslim, Wiccan, Pagan, Christian, Buddhist, Native American, etc.

ONCE THE PACKAGE ARRIVES AT THE PRISON, DISTRIBUTION IS UP TO FACILITY STAFF.

Addressing and meeting security needs of facilities within the New York DOC is an on-going priority of Prime Products USA!

THIS WEBSITE IS DESIGNED EXCLUSIVELY FOR USE BY NEW YORK DOC INMATES AND FAMILY MEMBERS.